الوظيفة: Hardware & Infrastructure (IT / Hardware & Software Development)

IT Support Specialist with experience in helpdesk support, incident management, and system troubleshooting. Skilled in Windows environments, ticketing systems, and basic networking concepts (CCNA-level). Strong understanding of hardware/software support, user administration, and remote troubleshooting. Familiar with IT service processes and performance metrics, with a continuous focus on improving system reliability and user experience.