Position: Automotive

Swapnil Walia is an experienced Automobile After-Sales & Bodyshop Specialist with 3+ years of proven performance across leading OEM dealerships including Toyota and BMW. Skilled in damage assessment, repair estimation, insurance coordination, and customer service, he has successfully managed complete accident repair cycles—from inspection to delivery. Swapnil is proficient in DMS operations, workshop coordination, and maintaining strong CSI scores through effective communication and customer handling. He has worked extensively in Bodyshop operations, repair planning, TAT optimization, spare parts management, and surveyor approvals. His background also includes service advisory experience, handling walk-in customers, generating estimates, and ensuring smooth workshop flow. Swapnil aims to contribute to automotive after-sales operations, workshop management, or service advisory roles, bringing strong technical knowledge, structured processes, and a customer-centric approach.