Position: Manufacturing / Warehouse

Customer service professional with combined experience in post-booking support, issue resolution, and coordination within a fast-paced travel operations environment. Skilled at acting as the first point of contact for customer enquiries, investigating and resolving booking, reservation, and ticketing issues within agreed timelines, and liaising with internal teams to close out requests accurately. Experienced across chat and voice channels, with a track record of maintaining high service standards, strong documentation, and attention to detail under volume. Fluent in English, Hindi, Bengali, Punjabi, and Urdu.